Temu France
Temu France Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Temu France has 2.5 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Aucun, Better than amazon, En francais.
Cons: Ai plus de suivi de ma commande, Arnaque, Cannot contact temu to ask for change of delivery address.Recent recommendations regarding this business are as follows: "Temu's customer service is limited in its actions. It is very competent for common concerns, but for special cases you have to find a way to reach Temu beyond customer service. For that, thank you pissedconsummer.", "Avoid the chat to try to solve this kind of problem.", "See attachment please", "Always check your bank accounts after online purchases", "Bonjours j’ai toujours pas reçu mon colis et se que c normal ou pas? Moi je dois recevoir entre le 12 et le 20 janvier? Et se que c possible de me donné une réponse ci c possible merci".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Temu France has 2.5 star rating based on 19 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Aucun, Better than amazon, En francais.
Cons: Ai plus de suivi de ma commande, Arnaque, Cannot contact temu to ask for change of delivery address.Recent recommendations regarding this business are as follows: "Temu's customer service is limited in its actions. It is very competent for common concerns, but for special cases you have to find a way to reach Temu beyond customer service. For that, thank you pissedconsummer.", "Avoid the chat to try to solve this kind of problem.", "See attachment please", "Always check your bank accounts after online purchases", "Bonjours j’ai toujours pas reçu mon colis et se que c normal ou pas? Moi je dois recevoir entre le 12 et le 20 janvier? Et se que c possible de me donné une réponse ci c possible merci".
Most users ask Temu France for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Discounts and Special Offers. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Bethune, Hauts-De-France
Pourquoi vous me fait livrer dans un poing relais surtout celui la cet une personne pas aimable
quant on vient chercher notre colis on reste 10minutes tous seul a atrés mal attende pas un bonjour monsieur nous répond et nous reçoit comme des chiens alors je dois encore l'affronter cet non je préfère me faire rembourser de mes achats
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ajaccio, South Corsica
The way I can pay
Yes I have received my order thanks alot
Bonjour my name is abshir I have chosen some item's and I really wanted but the problem is that my bank card is livreA post card is not possible to make shopping online so what can I do to that item's wich almost 500£
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder S578004****060100
Hello, I placed an order by mistake. I would like to cancel it.
It was by mistake, I need to cancel it. I don't want this item.
It was by accident, I would like my refund back. Please, can you contact me by email?
Preferred solution: Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Ile-De-France
They is mistake in my order, I ordered XXL, trouser but I receive XL
I only want if Temu can change the trouser size for me I am regular client , I am waiting for other delivery from Temu hope everything will be okay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDilivery issue
Your driver tell me my duty not this site he tell me give more money to dilivery your package. Your driver not comeing
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orléans, Loiret
My problem when I concule the order i don't get my money back
Very good but they don't return money back canceled order. Not giving the money is so sad on my part because it was so painful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Quality products & No proper Channel for return
There is no proper way to return their products, and the quality of their products is always poor. The customer care is not well-organized and cannot effectively address your problems.
Preferred solution: Full refund
Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.
We are here to assist you in finding a resolution. Best wishes, Temu Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nogent-Sur-Oise, Oise
It was great and easy talking with temu customer service
It was quite great talking with the man that responded to all my questions and he helped me a lot I will say thanks to every one of you there
Épernay, Marne
Je ne sais pas où est mon colis livré
lrideaux s'est je ne sais pas où.
unAvec photos prises son livreur mais à une boîte postale qui ne fait pas point relais
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lille, Hauts-De-France
Problème with my écarte rejected sustematisuely
Hello i can't but on temu.fr because m'y crédit cards are Always rejected. I call m'y bank to investigate...
All IS allroght.
It s a problèmes on thé temu serveur but Nothing was did to arrangé this problème. I.call thé TV and radioto show how you treaye your client...what do you think to do because thé hotline made only ticket but Nothing elsr...m'y mail lemon231169@***.com to contact me on thé urgency because i'm fedup with that...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRetour colis
Bonjour, je voudrais retourner mon colis, mais celui-ci est trop gros pour que je le renvoie par Mondial Relay. Pouvez-vous me venir en aide en créant une nouvelle étiquette de retour Colissimo pour que je renvoie mon colis par La Poste ? Merci de votre compréhension.
- Large choix de produits
- Retour complique
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Paris, Paris
Copen 200 euro free shopping
Numéro de commande : PO-069-003****501055****
Good morning, i buy 20 euro and not receive copen 200 free shopping. Please send copen 200 euro free shipping.
Before buy your options if you buy 20 euro give you copen 200 agter shipping 20 euro. Regards Mubarik ali
User's recommendation: See attachment please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nîmes, Gard
Problem with a delivery
when this delivery did not arrive (problem with the carrier) Temu automatically refunded me on the card used for payment. The problem was that this card had been blocked for theft and therefore no longer existed.
I was unable to get Temu to cancel this refund and redo it on my new card. I have tried many times with Temu customer service but without success.
It was only thanks to pissedconsummer.com that I won my case and that in less than 24 hours.
So thank you pissedconsummer and I remain a Temu customer because I am satisfied with it apart from this particular incident.
User's recommendation: Temu's customer service is limited in its actions. It is very competent for common concerns, but for special cases you have to find a way to reach Temu beyond customer service. For that, thank you pissedconsummer.
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Trappes, Yvelines
076922****
J'ai effectuer une commande depuis plus d'une semaine je n'ai toujours pas reçu ma commande j'ai été prélevé à ma banque mais j'ai rien reçu merci
Valbonne, Provence-Alpes-Cote Dazur
Cadeaux reçu
Bonjour ont à reçu un cadeau Au nom de hemili messaouda ont voudrais savoir si c'est temu qui nous la offert ??? Il ya pas d adresse pouvez vous nous confirmer que sa viens de vous voici mon adresse mail hhaitem26@***.fr si c'est Un cadeau de votre part nous vous remercions et si se n'est pas le cas merci de nous le dire
Bonne journée
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nîmes, Gard
Refund problem
Hello,
My last order was not delivered and Temu wanted to refund me without me requesting it.
The problem is that the accounting services sent the refund to the Mastercard that I used to order and in the meantime, my card was deactivated because it had been stolen.
The refund will never arrive in my account; the bank cannot act on a card that no longer exists.
I have tried many times to ask for this refund (which cannot, therefore, leave Temu's coffers) to be cancelled in order to redo it on my new card.
I only receive automatic messages sent by the advisor on the chat telling me that the refund has been made and that it is impossible to go back.
I would like to remind you that this refund was made without my consent, meaning I had no opportunity to inform your services of the situation.
I thank you for doing something to resolve this simple problem.
Sincerely,
NB: I apologize for my mistakes; I'm a customer from France.
User's recommendation: Avoid the chat to try to solve this kind of problem.
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Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.
We are here to assist you in finding a resolution. Best wishes, Temu Team